How we use your data
How we use your data to keep in contact and how you can opt out is very important. When you communicate with us, use our website and social media we do collect information. It ensures that we understand what works and what doesn’t, what people like you are interested in receiving from us, all of which makes our communications more effective.
We always aim to keep communications relevant and interesting and we will never contact you unless we believe these things exist. All this leads to us becoming more effective and efficient.
We take protecting your privacy very seriously and will always take all reasonable steps within our power to make sure your information is safe.
‘Personal information’ is information, or a combination of pieces of information, that could reasonably allow you to be identified.
If you read this policy you will understand how we collect, use and store your personal information. If you need any further clarification or want to discuss our processes please feel free to contact us on.
We will review this policy as part of our general process regularly and any significant changes we will notify you.
Who we are
We are the global design studio here for brilliant creative that brings change. Focused on social and environmental impact brands since day one, we help visionary clients make a difference.
Why we collect information
We are building a network of individuals who are interested in changing the world through great design. To do this, we need effective communications. By collecting and understanding the information we give you, and you give us, we can communicate better and clearer.
We find various ways to communicate – newsletters, social media and our website. But when we feel it is necessary to communicate directly with you, we will. Your feedback is always welcome on how you think this might be improved and we assess how we might improve our communications regularly – so feel free to let us know!
We aim to collect information every time you interact with us. The type and quantity of information we collect and how we use it depends on why you are providing it.
When we collect information
There are a few instances in which we may collect information about you. For example, we may collect information when you contact us via any of our channels, which include:
- when we have a meeting to discuss our work
- when you subscribe over our website for information
- when you join any of our social media pages
- apply for a job
What information we collect
The information we may collect from the above interactions may include, but is not limited to any of the following:
- Your name, address, telephone number, mobile number, and email address, along with your preferences if you need us to contact you in a particular way in the future.
- We may collect your year of birth or date of birth in order to verify you are an adult as it is our policy not to market to children and there are some services we are not able to provide to under 18’s.
- Details of your visit to our websites, including technical information such as the IP address you use to access the website, your device, browser type and version.
How we collect information about you
We use different methods to collect data from and about you including through:
- Automated technologies or interactions.
- Via forms/website/links and email. This informs us what you like, what you are interested in, etc.
- We do not pass on your data to any third parties.
What we use your information for
Our aim is to use your data to better communicate with you. This includes:
- Providing you with the information you have requested.
- Keeping you up to date with the work we do.
- Keeping a record of your relationship with us.
- Managing your communication preferences, including marketing preferences.
- Understanding how we can improve our services, products or information.
- Sending you tailored communications and displaying relevant adverts which we think will be of interest to you.
- Sending you marketing materials.
- Inviting you to events.
- Analysing our database for statistical purposes and to better communicate with you.
Our lawful basis for processing data
The new GDPR requires us to let you know what lawful basis we have for processing data. All of our use of personal data is in accordance with the law. The law requires us to only process data where we have a valid legal basis for doing so. Most commonly, we will use your personal data where we believe it is necessary for the legitimate interests and your interests and the fundamental rights do not override those interests.
We define legitimate interests to include the administration of the charity, sending you marketing materials by phone and post, and understanding our supporters.
What we communicate with you about
Generally speaking, we aim to communicate what we either believe you will be interested in or what you have specifically told us you are interested in.
This includes marketing information, news, events.
Who we share your data with
We do not sell or share personal details with third parties so that they can market to you.
Keeping your information up to date
If you can help us keep up to date that would be great. Just let us know if anything changes and contact us.
How long we keep you data for
We will only keep your personal information for as long as is necessary for the purpose for which it is collected, which may include the purpose of satisfying any legal, accounting or reporting requirements. If you request that we stop sending you marketing materials we will keep a record of your contact details and the appropriate information to enable us to comply with your request not to be contacted by us.
How to find out what information we have about you
You can request the details of the personal information we hold about you.
If you want to access your information, please contact us and send a description of the information you want to see and proof of your identity.
What to do if you don’t want us to process information
We definitely don’t want to contact you if you don’t want to be contacted. Please let us know by contacting us and opting out of any information you are not interested in, including all information.
In addition you have rights under the data protection laws, you can access your personal data, request corrections, deletions etc. We will work with you to ensure we follow your requests.
Changes to this policy
This policy was updated in September 2020 and will be reviewed regularly. We will email you with any significant changes.
The laws that dictate how your personal information can be used are:
The Data Protection Act 1998 from time to time in force
The Privacy and Electronic Communications Regulations 2003
The EU General Data Protection Regulation
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
For full details of our complaints procedure and how to make a complaint please contact us.
You can contact the Information Commissioner’s Office at ico.org.uk to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.